From the pre-selection process of all vendors to the "mystery orders" placed by ECO RETEK's technical staff (under secret code names, of course), we go 110% to make sure that the technology on offer matches our promises. What's more, every device comes with a 12-month commercial warranty, and you have 30 days to change your mind.

From the outside, a refurbished smartphone looks and functions just as well as a new one. But it's what's inside that really counts. Refurbished devices (smartphones, tablets, laptops and PCs) have much less environmental impact than new ones.

Your parcel is received damaged, the product is broken or damaged, this can unfortunately happen. It is often a problem during transport of the product to your home. 🚚

Ideally, you should report this damage to the carrier when it delivers to you, and refuse the parcel on arrival. If, however, this has not been done, it is possible to take action a posteriori.

In order to resolve the situation, the reconditioner must open an investigation with the carrier. To do this, we ask you to report any damage to the contents of the parcel as soon as possible (within 3 working days of receipt).

You will then need to contact your seller via your SAV interface: